A multinational animal feed manufacturer asked for our help in streamlining their order taking process across their extensive network and cut down on manual work and human error.
The company, active in over 50 countries worldwide, conducted their order processing in a mostly manual fashion supported by spreadsheets to track responses to customers, issuing of internal and external documents, validation and management of letters of credit, as well as tracking of internal and external SLAs. All associated shipping documents traveled along with each shipment and required manual checking at multiple stages.
Being a multinational producer and exporter of animal feed, a large part of our client’s process involves shipping related documentation and validation. In the absence of a centrally managed system, this process was highly fragmented and required a high degree of repetitive manual involvement.
This resulted in a variety of issues:
- Loss of documents and data
- Delays in shipments
- Difficulty sharing information
- Hard to track SLAs
The key objective for our client was to effectively manage internal audits and shipments, both of which involve keeping a rigorous record of associated documents, while ensuring that no tampering or data loss takes place. We placed our focus on providing a platform that promotes data integrity and enforces due process.
We designed a cloud-based order processing platform supported by smart contracts using blockchain technology. The platform involved an additional layer of AI that automates document identification and management necessary for audits and shipments.
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